Regular Payments

What is a 'Regular' payment?

A Regular Payment represents an agreement between you and a merchant in which you preauthorise a merchant to bill you at predetermined intervals (e.g. monthly or quarterly) or at intervals as agreed by you. 

Key Features

• Ensures timely payments to the merchant
• Saves you time as the payment is processed automatically
• Saves you money as you do not have to pay for cheques, money transfers or postage, nor will you be liable for late fees.

Customer responsibilities and obligations

If you have entered into a Regular Payment arrangement with a merchant, you should keep a record of all direct debit arrangements and store the details in safe place. A template for recording your regular payment arrangements is available under additional Information at the bottom of this page. A brochure explaining the ’Ins and Outs of Direct Debits’ is available from the Australian Payments Clearing Association website, www.apca.com.au.

Types of Regular Payments

Regular payment can be made through Direct Debits by giving out your BSB and account number or Regular Visa Card Payments by giving out your Visa card number and expiry date.

Direct Debit

Direct Debits are linked directly to your nominated LCU account - using BSB 802 841 and your 9 digit account number or your membership number for your nominated account.

At LCU we recommend that you give out your 9 digit account number rather than just your 4 or 5 digit membership number for direct debits as this allows you to control exactly which account a direct debit will come out of.

We recommend Direct Debits rather than Regular Visa Card payments as this will save you from having to update details with payees if you have to replace your Visa Card. Also, Direct Debits linked to your account allows us to immediately stop them upon your request.     

How to set up a Direct Debit?

To set up a Direct Debit you provide the merchant with your LCU account details which includes our BSB 802 841 and your 9 digit account number. This gives the company permission to collect payments from your account on a regular agreed due date without you having to manually arrange a payment.

Important Note: It is important to provide your own name as the account name and not LCU.

How to cancel a Direct Debit?

If you wish to cancel a Direct Debit linked to your account you can simply give us a call on 02 9859 0585 or just email us at info@lcu.com.au.

Alternatively, you can fill out a Direct Debit Cancellation request form and send it back to us by fax or mail.

We will action these cancellations promptly, normally on the same day as we receive your request.

We recommend that you let the merchant know as well to avoid incurring any unnecessary fees from them.

Regular Visa Card Payments

A regular payments an agreement between you (the cardholder) and a merchant where you preauthorise the merchant to bill your card at predetermined intervals (e.g. monthly, quarterly).

How to cancel a Regular Visa Card Payment?

To cancel or your Regular Visa Card Payment you must contact your merchant and request they cancel your Regular Payment Arrangement. Be aware that you may be required to provide alternative payment details for the goods and/or services being provided.

Customer responsibilities and obligations for Regular Visa Card Payments

You are responsible for notifying the merchant when your account details change, including a change in card number and/or change of card expiry date. Until you notify the merchant, your bank is required to process transactions from the merchant. If the details are not changed with the merchant the transaction may be declined.

Customers Rights to Dispute for Visa Card Payments

Any issue with your regular payments, including the failure of the merchant to comply with your request to cancel a regular payment, should be taken up directly with the merchant. 

LCU's suggestion

We suggest that you link any Regular payments directly to your LCU account through a membership account, not through your Visa card. This avoids having to update your Regular payment details each time a new card is issued. LCU can stop direct debits that are set up to the BSB and account number immediately but regular payments through Visa Cards need to be stopped with the merchant.

Questions?

If you have any questions, please contact us.